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Comprehensive, third party, fire and theft or third party only car insurance. Premium based on risk profile.
Old Mutual recognizes that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones.
If you would like to submit your complaint online, please complete this
Should you choose to write, fax or email Complaints Management, the contact details are as follows:
PO Box 201
Fax number: +27 (0)21 509 0506
Old Mutual has its own Office of Internal Arbitration. If you are not satisfied with the outcome of your complaint, you can present your case to the Office of Internal Arbitration. Please present your case with all relevant correspondence as requested above and mark the complaint as:
Complaint: Office of Internal Arbitration: Policy number (please provide your policy number).
The contact details for the Old Mutual Office of Internal Arbitration are as follows:
PO Box 80
+27 (0)21 504 7700
If your issue has not been resolved by following the Old Mutual complaints management process, you may contact the relevant regulatory bodies.