Operating Principles

FWP's operating principles are as follows:

• These services should ideally form part of the company’s overall human resources strategy, or the trustees’ member communication policy.
• All services offered will take into account the income levels, financial literacy levels, language preferences, and geographical spread of all employees.
• On the basis that Old Mutual would like to develop a partnership with its clients, the provision of financial education sessions as it relates to the content, duration, spread, facilitator, etc of any session, would require joint approval between the parties. It is also proposed that a joint steering committee be appointed. After initially agreeing on the rollout of the various services, this committee would meet to monitor the actual delivery of the FWP service.
• These services will be positioned in such a way that it is clear that although the employer / trustees are partnering with Old Mutual, that you are not promoting Old Mutual as the only provider of financial planning or of financial products. Any Old Mutual product purchases emanating from an individual financial plan will be entirely at the employee’s discretion.
• In order to make this investment worthwhile, Old Mutual would require reciprocity as follows:
  • That attendees be permitted to complete a feedback form, which includes a voluntary section for their details, should they require further individual financial advice.
  • Our service centre number and/or adviser contact number is made available to attendees should they wish to contact Old Mutual directly. Naturally employees are free to contact any licensed financial services provider of their choice.
  • Cost of venues, coffees, teas or lunches are not for Old Mutual’s account.
• We recommend that prior to the implementation of the services, both Old Mutual and the company or trustees agree to the details regarding the delivery of the service, and document the agreed protocols and deliverables in a signed memorandum of understanding.