Self-help Services

Should you be unable to contact us during normal office hours, or prefer obtaining portfolio and related information at your own convenience, then you may consider making use of our self-help services. These facilities are available by telephone via integrated voice response (IVR), or on the internet, via our comprehensive range of online secure services.

Both the telephonic and internet based services are available 24 hours a day - seven days a week. They are encompassed in rigorously secure environments, utilising the latest available technologies. Our self-help options are open to clients, intermediaries, employers and other third-party entities. While the voice response service can be accessed immediately via telephone, you will need to first register - free of charge - before logging in to the internet-based services. Please follow the links on the left for more detailed information.