How to register a claim
Lodging a claim with iWYZE is as easy as 1, 2, 3!
- Call 0860 082 949, or SMS the word “CLAIM” to 33771.
- An iWYZE agent will call you back to guide you through the process.
- Please bear in mind that most claims will lead to the cancellation of your No-Claim Reward. Also, before iWYZE will compensate you for any valid claims, you will have to pay the agreed-upon Excess amount shown in your Policy Schedule.
Important information about your Vehicle Cover
You are insured for the value you have chosen as noted in your Policy Schedule. This value will be one of the following:
- Retail Value (as listed in the Auto Dealers’ Guide)
- Market Value (the average between the trade and retail value of the vehicle – both based on the Auto Dealers’ Guide) or
- Specified Value (usually applicable to collectors’ vehicles).
In the event that your vehicle is out of warranty, iWYZE can choose to replace non-critical parts with alternative ones (in other words non-original) parts. This is to help restore your situation to what it was before the accident, while at the same time keeping your premiums as low as possible.
If your vehicle has been stolen, you should contact the SAPS and your Vehicle Tracking Service as soon as possible. You should ask the SAPS to circulate a notification regarding the theft of your vehicle and request that they provide you with the relevant circulation number that you need to forward to iWYZE. This will not only improve the chance of your vehicle being recovered, but will also help iWYZE with the management of your claim.
Information you will need to provide when registering a claim
You will need your iWYZE policy number, an SAPS case number (if applicable), your ID number and any other documentation that might be relevant – in the case of vehicle claims this may include your driver’s licence and the SAPS circulation number.
You will have to provide this information within the period specified by our agent, so as to ensure a speedy claims resolution.
Find out more about:
iWYZE is underwritten by Mutual & Federal Insurance Company Limited, a member of the Old Mutual group. Mutual & Federal and Old Mutual are Licensed Financial Services Providers.