We hope it never happens, but if you do have a complaint, rest assured that iWYZE will use your feedback to improve our service and processes. When you communicate with iWYZE, your complaints will always be acknowledged and every possible step will be taken to resolve your issue speedily.
How do I raise a complaint?
If you have a complaint, you can either email us , fax it to 011 374 3902, or call 0860 082 949 to speak to an iWYZE agent. You will need to include your policy number in all correspondence, while being as specific as possible about the facts, events and persons involved. You will also have to include copies of all relevant documents, i.e. letters, quotations or previous communications. You can then feel secure in the knowledge that the right people are dealing with your concerns.
If the matter is still not resolved to your satisfaction, you may appeal to the Short Term Insurance Ombudsman at the following contact details:
Short Term Insurance Ombudsman
PO Box 32334
Braamfontein
2017
Telephone: +27 11 726 8900.
Facsimile: +27 11 726 5501.
Share Call: 0860 726 890.
Visit the Short Term Insurance Ombudsman website.
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iWYZE is underwritten by Mutual & Federal Insurance Company Limited, a member of the Old Mutual group. Mutual & Federal and Old Mutual are Licensed Financial Services Providers.