Complaints Process
iWYZE will always use my feedback to improve their service and processes. When I communicate with iWYZE, my complaints will always be acknowledged and every possible step will be taken to resolve my issue speedily.
How do I raise a complaint?
If I have a complaint, I can simply forward it to complaints@iwyze.co.za or fax it to 011 374 3902, or call 0860 082 949 to speak to an iWYZE agent. I will need to have my policy number included in all correspondence, while being as specific as possible about the facts, events and persons involved. I will also have to include copies of all relevant documents, i.e. letters, quotations or previous communications. I can then feel secure in the the knowledge that the right people are dealing with my concerns.
If the matter is still not resolved to your satisfaction, you may appeal to the Short Term Insurance Ombudsman at the following contact details:
Short Term Insurance Ombudsman
PO Box 32334
Braamfontein
2017
Telephone: +27 (11) 726 8900
Facsimile: +27 (11) 726 5501
Share Call: 0860 726 890
Visit the Short Term Insurance Ombudsman website.
iWYZE is underwritten by Mutual & Federal Insurance Company Limited, a member of the Old Mutual Group. Mutual & Federal and Old Mutual are Licensed Financial Services Providers.