Conflict of Interest Management Policy

This policy deals with conflicts of interest between Old Mutual or its employees and our customers, when giving advice and providing intermediary services to them. Employee means any permanent or temporary employee, director, officer, agent or independent contractor for Old Mutual. The aim of the policy is make sure that we avoid or control any conflict of interest situations that could negatively affect our customers.

A conflict of interest arises when an actual or potential interest may influence you to not act fairly, independently and objectively towards your customer.

All Old Mutual employees must follow this policy, which is required by the General Code of Conduct to the Financial Advisory and Intermediary Services Act (FAIS).

This policy is one part of our comprehensive framework aimed at ensuring that we follow all laws that apply to our industry. Customers can get a copy of this policy from this website, any Old Mutual Service Branch or by contacting the the Old Mutual Client Service Centre on 0860 50 60 70.

The Old Mutual policy on conflict of interest sets out:

  • Aims and general duties of Old Mutual and our employees
  • Identifying, managing and disclosing conflicts of interest
  • Duties of Business Unit Management and Compliance Officers

Old Mutual’s Financial Crime policy also contains rules about conflicts of interest between employees and Old Mutual. All employees must follow these rules as well.

The Old Mutual Board adopted this policy on 05 April 2011.

Additional information

The following information is specific to the company and its employees. However, it is made available here in the interests of transparency.