PPFM for Retail Customers

The PPFM describes the principles and practices that Old Mutual uses in exercising the discretion it has in managing its discretionary participation business, e.g. in the declaration of bonuses.

Discretionary participation business is essentially business where policyholders participate in the returns earned, and where the insurer has discretion in some key areas that affect policy benefits, such as how the assets backing the policies are invested and how bonuses are declared.