- PAIA Manual
- Request Form
- Fee Details
- Provide requested services
- Process transactions
- Communicate with you
- Download the Conflict of Interest policy here
- Download the Maadili Charter here
We respect your right to access information and protect your personal data.
PAIA
Under the Promotion of Access to Information Act, 2000 (PAIA), you may request access to information needed to exercise or protect your rights.
POPIA
The Protection of Personal Information Act, 2013 (POPIA) ensures your personal information is processed lawfully and securely.
How We Use Your Data
We collect information only when you interact with us (e.g., email, chatbot) to:
Security
Your data is confidential and protected with reasonable security measures, including encryption where appropriate. However, no system is completely secure, and sharing information is at your own risk.
Entities in the Group are Financial Services Providers registered with the FSCA. You can verify our licence details and status on the FSCA website or via their helpline: 0800 20 37 22. Please ensure you are dealing with our registered and licensed advisers whose FSP status can be validated directly with the FSCA.
Old Mutual Limited is a publicly listed company with controlling interests in various subsidiaries and associates in South Africa and other jurisdictions.
For the most up-to-date information on our ownership structure and investments, please refer to:
We are committed to acting in your best interests at all times. A conflict of interest occurs when our interests—or those of our employees—could influence the advice or services we provide to you. Our policy ensures that we identify, avoid, or manage such situations so they do not negatively affect you.
The Maadili Charter outlines the standards of ethical business conduct that are applicable to Old Mutual employees, Board members and business partners.
Regulatory Compliance
Old Mutual operates in accordance with all applicable South African financial services legislation and regulatory requirements. We are authorised and supervised by the Prudential Authority (PA) and Financial Sector Conduct Authority (FSCA) and other relevant regulators.
Our compliance framework is managed centrally by our Group Compliance team through a comprehensive Regulatory Universe, ensuring adherence to all laws, rules, and standards that govern our business.
Ownership and Copyright
This website and its content are owned by Old Mutual and protected by copyright and intellectual property laws. No material may be copied, reproduced, or distributed without prior written consent.
Old Mutual is committed to meeting all regulatory requirements and managing compliance risk effectively. We operate under a Group Governance Framework that sets principles for regulatory compliance across our businesses.
We have zero tolerance for deliberate non-compliance and maintain robust systems to ensure adherence to laws, regulations, and directives
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