About Old Mutual Insure
Partner with Old Mutual Insure today. Direct Customers can simply submit their details to request a quote or call us on 0860 22 55 63, or speak to your insurance broker.
Brokers and Advisers can contact us on 0860 63 73 73 for all their Personal Lines, Commercial Lines, Agriculture and Claims enquiries.
We provide insurance services to personal, commercial and corporate clients in South Africa. We also have operations in Namibia, Botswana, Zimbabwe and Nigeria under the Old Mutual brand.
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Personal Insurance
Call: 0860 63 73 73
Email: broker@ominsure.co.za
Commercial Insurance
Call: 0860 63 73 73
Email
New Business Quotes:
Gauteng, Pretoria, Bloemfontein: inlandquotes@ominsure.co.za
KZN, Port Elizabeth and Western Cape: coastalquotes@ominsure.co.za
Existing Business Queries and Amendments:
All areas: existingbusiness@ominsure.co.za
Agricultural insurance
Call: 0860 63 73 73
Email
New Business Quotes: agriquotes@ominsure.co.za
Existing Business Queries and Amendments: existingbusiness@ominsure.co.za
All Claims
Call: 0860 24 7 365
MyOMinsure system support
Call: 0860 63 73 73
Email: onlinesupport@ominsure.co.za
24/7 Emergency Assistance on the road or at home
Call: 0800 24 7 365
Personal Insurance
Call: 0860 22 55 63
Email: service@ominsure.co.za
Business Insurance
Call: 0860 22 55 63
Email: businesscare@ominsure.co.za
All Claims
Call: 0860 24 7 365
We’re proud to continue our journey with the South African Car of the Year (COTY) Awards as they celebrate 40 years of motoring excellence. At Old Mutual Insure, we share COTY’s commitment to innovation, safety, and progress - the same values that drive us to protect what moves South Africa forward.
Old Mutual Insure provides excellent tools to help our Brokers effectively manage their businesses. For assistance with Personal Lines, Commercial Lines, Agriculture, or Claims enquiries, Brokers and Advisers can call us on 0860 63 73 73.
Our MyOMinsure self-help portal allows you to make amendments on policies and quotations with ease:
- Service Level Agreements (SLAs) are integrated, with straight-through processing (STP) capabilities
- Access Broker portfolio results reports
- Work conveniently online via the web
Explore our range of insurance solutions by clicking the links below to view our brochures:
Each brochure provides comprehensive insights into our offerings, empowering you to find the right coverage for your client’s unique needs.
Because while they build their businesses, those businesses also built them. It’s about the people, places and moments that shaped who we are, and why protecting them matters.
When we connect with what built us, we serve with greater purpose, empathy, and pride. #ProtectWhatBuiltYou
In October 2018 we took the first step on a magical journey to connect with our customers through empathy, care, and small acts of kindness.
We launched our Magical Moments programme to support customers during traumatic and life-changing events - to date, we had the privilege to create over 2 000 Magical Moments.
Access to 24/7 emergency services, claims registration and more.
Our policyholders can access emergency assist services 24/7/365, register claims anytime, track claims progress and more.
Old Mutual Insure understands the importance of creating and joining interesting conversations around insurance matters to influence, inform and educate our stakeholders. Read all the consumer education, thought leadership & news articles we have distributed, below.
- When you contact Old Mutual Insure, the call centre, operational department or branch has the responsibility to solve the complaint.
- If the complaint cannot be solved within the operational department or branch, it can be escalated to the Relationship Manager or Manager at the operational department or branch.
- Should the complaint still not be satisfactorily resolved, you may refer the matter to the Complaints Management team.
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If you have a compliment you can email us or you can call us on 0860 63 43 57.
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Contact us
We value your feedback! If you have a complaint, comment, suggestion or query please contact us.
- A current and valid BBBEE certificate or Affidavit as appropriate (Old Mutual Insure/iWYZE adheres to the principles and codes published by the Department of Trade and Industry and Financial Sector Charter Council in terms of the Broad-Based Black Economic Empowerment Act)
- Valid contact details, i.e. an existing land line or cell phone number
- A current and valid physical address
- E-mail facilities
- The necessary regulatory requirements, such as a Company Registration and VAT certificate (if applicable), as well as a Letter of Good Standing from the South African Revenue Services (SARS)
- Applicable industry qualifications and/or formal association or governing body membership
- Proper and relevant Tools of the Trade for the service provided
- Experienced, qualified and reliable staff, including technical, administrative and accounting personnel
- Relevant insurances in place, such as Public Liability or Professional Indemnity cover.
South Africa: 0800 24 7 365
International: +27 11 374 4880
Email: Travelsure is administered by Health and Accident Underwriting Managers - schemes@healthacc.co.za.
Claims: Send your claim form directly to Europ Assistance by emailing assist@europassistance.co.za or calling +27 11 991 8263.
Call: +27 (0)860 63 73 73
Old Mutual Insure
Wanooka Place
St Andrews Road
Parktown
Johannesburg, 2193
Looking for your nearest Old Mutual Insure branch?
Find a branch or contact your Broker for assistance.
Welcome to the service provider/supplier application portal for Corporate and Claims Procurement for Old Mutual Insure and iWYZE. Your application will be assessed by the Procurement Department and the relevant Business Units/ Departments and you will be contacted for further information, if required. It is important to note that by submitting this application you will not automatically qualify as, or become, a preferred supplier to Old Mutual Insure or iWYZE.
OUR REQUIREMENTS
As Procurement we make every effort to supply our internal and external stakeholders with a reliable and skillful supplier network who can deliver the best quality service at competitive prices to our customers. As a potential supplier to Old Mutual Insure/iWYZE you must have:
Insurance industry experience will be an advantage for certain services.
View the OMINSURE Auto Body Repairer (ABR) onboarding requirements here.
View the Prospective Supplier Registration for Old Mutual Insure Claims, Corporate and Iwyze here.
View the Supplier Login for existing Claims and Corporate Suppliers for Old Mutual Insure here.
Please email us for further information on our procurement process.
Should you wish to report a financial crime, you can choose to remain anonymous while doing so. All information will be treated confidentially. The anonymous reports and tip-offs website is managed and controlled by Deloitte Tip-offs Anonymous, an organisation independent of the Old Mutual Group.
You are welcome to make your report via any of the channels listed below:
Toll-free tel: 0800 006 930
Toll-free fax: 0800 007 788
Email Tip-offs Anonymous
Alternatively, you can also contact the South African Insurance Crime Bureau (SAICB) on 0860 00 25 26.
Contact our Old Mutual Insure communications team or keep abreast of our company news and media interviews.
COMMUNICATIONS CONTACT
MEDIA ENQUIRIES
Phathutshedzo Nepfumbada
Senior Manager: Communications
Cell : (078) 213 4975
Email : Phathutshedzo.Nepfumbada@ominsure.co.za
Call Us: Brokers & Advisers 0860 63 73 73 / Direct Customers 0860 22 55 63