Regulating BodiesWho to call if we can't resolve your complaint.

Regulating Bodies

These are industry-related regulating bodies. You can contact them if you have exhausted the Old Mutual options when lodging a complaint and are still unhappy with the outcome.
Contact details for industry ombudsmanYou can find all the industry-related contacts in the lists below.

    WhatsApp: +27 (0)66 473 0157
    Tel: 0860-800-900
    Email: info@nfosa.co.za
    Web: www.nfosa.co.za

    PO Box 41,
    Menlyn Park,
    0063

    Tel: 012 762 5000
    Sharecall: 086 066 3274
    Email: info@faisombud.co.za
    Website: www.faisombud.co.za 

    PO Box 580
    Menlyn
    0063

    Tel: 012 748 4000 or 012 346 1738
    Toll free: 0800 00 6732
    Email: Enquiries@pfa.org.za
    Website: https://www.pfa.org.za/

    PO Box 35655
    Menlo Park
    0102

    Toll free: 0800 20 37 22
    Call: 012 428 800
    Fax: 012 346 6941

    Email: info@fsca.co.za
    Website: https://www.fsca.co.za

    Postal Address
    PO Box 23525
    Claremont
    Cape Town
    7735

    Tel: 021 673 1620
    Fax: 021 673 1630
    Gauteng

    PO Box 2618
    Randburg
    2125

    Tel: 011 369 0460
    Fax: 011 787 9710
    https://www.asisa.org.za/

    Call Centre: 0860 627 627
    Call: 011 554 2700
    Fax: 011 805 4905
    Email: Complaints@ncr.org.za
    Website: https://www.ncr.org.za

    PO Box 36628
    Menlo Park
    0102

    Tel: 012 428 7000 / 7726
    Email: ncc@thedti.gov.za
    Website: https://thencc.org.za