Losing a loved one is never easy. Having to deal with all the paperwork afterwards is not appealing especially when you or your family members are grieving. Knowing what to do when the time comes and having access to certain documents can make the process a little bit easier.

Step 1: Report the death

You need to report the death at the nearest Home Affairs office or at your preferred funeral parlour.

A Death Report is issued after the death is registered. Once Home Affairs has received the relevant forms they will issue a Death Certificate.

An abridged death certificate will be issued free of charge on the same day of registration of death.

Step 2: Gather the required documents

The following documents are compulsory when making a claim:

• Certified copy of death certificate.
• Copies of ID or passport for the deceased and beneficiary(ies) or a copy of the birth certificate if younger than 18.
• Proof of banking details for the beneficiary(ies) or estate - i.e. a signed, dated and stamped statement from your bank that is not older than three months.

Step 3: Complete the forms

This easy guide provides all the forms you need to complete when claiming funeral cover from Old Mutual.

Step 4: Submit forms and documentation to your service provider

There are various ways to submit your documentation. With Old Mutual you can submit your claims by email, WhatsApp, USSD or our website. You can also submit your forms at your nearest Old Mutual branch.

How long does it take before you get the payout?

Payout times differ from service provider to service provider, product to product and the circumstances surrounding the death.

We aim to pay out within 48 hours of all the correct documentation having been submitted.

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