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Claim with Old Mutual
Each benefit has its own terms and conditions about what is covered and when you can claim. You may need to take a bit of time to read through this before completing the form. The next step is to download the forms relevant to your claim.
With the death of a loved one comes the responsibility of dealing with the funeral. We try make the claims process as quick and easy as possible. Here are a number of ways to submit a death and funeral claim:
We understand that at a time like this, you need all the support possible to make it easy for a valid claim to be processed as quickly as possible. We’ve put together a step by step guide on how to best submit a life insurance or funeral insurance claim.
Web
Submit a Funeral and Life insurance claim online.
WhatsApp
Save 0860 933 333 as a contact on your phone
Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
Select option 1 on the menu to begin the process of submitting a death and funeral claim
USSD
Dial *120*6672” for free to begin the process of submitting a funeral claim
Select option 1 on the menu to submit your funeral claim and follow the prompts.
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Once we have received all the required documentation for a valid claim and approve the claim, we aim to pay:
- Final expenses death benefits within 48 hours
- All other death claims within 15 working days
Forms
- Death Cover: Death benefit claim form | Beneficiary claims form | Death claim form - certificate of medical attendant | Death claim form - declaration by police
- Funeral cover: Funeral claim form
- Terminal Illness: Terminal illness claim form
Submit all your claims forms by emailing us
Telephone: 0860 60 7000
Submitting a claim using email
All you need to know about claiming for severe illness, disability or other risk cover claims such as income protection. It's important to note that some claim processes will require you to visit a medical specialist.
Being diagnosed with a severe illness can be extremely traumatic. Apart from the physical and emotional demands it has on you and your family, there are also substantial costs that can be incurred. And that is why you need all the support possible to make it easy for your valid claim on listed severe illnesses to be processed as quickly as possible.
If you’re claiming for a severe illness listed in your contract, or if you’re claiming for a child:
All the essential forms and information you need to make a severe illness claim are compiled in one comprehensive document, called the “How to Claim Guide.” This guide is designed to simplify your claim experience, ensuring you have easy access to everything required to proceed with your claim efficiently.
Becoming impaired or disabled can be extremely traumatic. Apart from the physical and emotional demands, there are also substantial costs that can be incurred. And that is why you need all the support possible to make it easy for your valid claim to be processed as quickly as possible.
Whether you’re claiming for a disability, functional impairment, physical impairment, accidental disability, the sickness benefit, family support benefit, or for a child, all the essential forms and information you need to make a disability or impairment claim are consolidated into one essential guide: the “How to Claim Guide.” This guide is designed to simplify your claim experience, ensuring you have easy access to everything required to proceed with your claim efficiently.
Where can I find other personal risk cover claim forms:
- Maternity/Paternity form
- Retrenchment forms:
- Terminal Illness claim form
You can submit your claims via email, or by posting them to:
- MutualPark, Jan Smuts Drive, Pinelands 7405, South Africa, or
- PO Box 4512, MutualPark 7451, South Africa
You can also call us on 0860 222 274.
- Copy of ID document for the:
- Contracting party (the person who bought the policy or signed the contract, or
- Life covered, or
- Beneficiary
- Copy of a birth certificate if you are claiming on behalf of a child
- Proof of address
- Banking details
- Letter of executorship when the benefit needs to be paid to an estate
- Proof of personal income if you are claiming on an income benefit
- 2-in-ONE Plans (Savings, Education)
- Life Plan
- Savings 4 Retirement
- Old Mutual Tax Free Savings Account
- Old Mutual Invest Flexible Plan
- Old Mutual Unit Trusts which includes unit trust investments, Unit Trust-linked Retirement Annuities, Unit Trust-linked Living Annuities
- MAX Investments
- XtraMA
- MAX Optimal
- Flexidowment
- Flexipension
The standard timeline we communicate to customers is 15 working days. Generally most claims take far less time to process. This is to manage expectations as various scenarios could cause delays in processing and payment.
No, you will need to open a bank account in your own name in order to be paid a benefit.
Make a copy of the document. Take the copy and the original to your nearest commissioner of oaths (there are commissioners of oaths at police stations, legal offices, banks and Old Mutual branches) to be certified. The commissioner will stamp, date and sign the copy of the document.
Claims can be submitted by emailing our Service Centre or by post: PO Box 1759, Cape Town 8000, South Africa
These documents contain a summary of the conditions covered by the product and benefits under Old Mutual Protect range with regards to Disability and Illness insurance. For easy navigation, we've broken the sections up into body systems and colour coded each of them.
Download our useful infographic for a quick view of helpful tips. You can also check the points below.
Understanding the process
Know your policy details: Before initiating a claim, thoroughly understand your policy's coverage, limitations, and the claims process. This knowledge will help you prepare the necessary documentation and set realistic expectations.
Review the Claim form in advance: Familiarise yourself with the claim form's requirements. Look for any specific documentation that the form requires and start gathering these materials early on.
Preparing to file a claim
Gather necessary documentation: Collect all required documents such as policy documents, proof of loss, and any other supporting materials specified in the claim form.
Record details of the event: Document every detail pertinent to the event. This includes dates, times and any financial impacts.
Consult your Financial Adviser: Discuss your situation with your financial adviser. They can offer valuable advice on how to accurately complete the form.
Completing the claim form
Be precise and thorough: Fill out the claim form with accuracy and provide as much detail as possible. Incomplete or inaccurate forms can delay processing.
Attach supporting documents: Make sure all required supporting documents are attached with your claim form. Double-check the form's instructions to ensure you haven't missed anything.
Keep copies: Always keep copies of the completed claim form and supporting documents for your records. This will be helpful for future reference.
After Submitting the Claim Form
Follow up: Keep in touch with your financial adviser or the claims department to monitor the status of your claim. Ask for updates if you haven't heard back within the expected time-frame.
Respond promptly to requests for additional information: If further details or documentation are requested, respond as quickly and thoroughly as possible to avoid delays.
Utilising your Financial Adviser
Leverage their expertise: Your financial adviser can help to clarify terms, negotiate on your behalf, and provide strategic advice to ensure your claim is processed smoothly.
Seek their assistance for disputes: If your claim faces challenges or denials, your financial adviser can offer guidance on the next steps, which may include submitting additional documents.
By following these tips and leveraging the support of your financial adviser, you can navigate the claims process more confidently and efficiently.
Please visit the Old Mutual iWYZE Claims page.
Please visit the Old Mutual Insure Claims page.
In order to access some or all of the money in one of the following products:
Please speak to your adviser or email this Service Centre. Remember to include your: ID number, policy number and contact details.
In order to access some or all of your money in one of the following products:
Please speak to your adviser, email this Service Centre - remember to include your: ID number, policy number and contact details, or Log in and complete online. The timelines for payouts vary from product to product.
*Across products offered by FSPs and Insurers in the Group. Excludes short-term insurance claims and asset management disinvestments.