Make a claim
All you need to know about claiming
on your Old Mutual Policy.

How to claim with Old Mutual

Need to claim on your Old Mutual policy? Then you've come to the right place. Start by identifying the type of policy you have, for example, Greenlight Disability or EasiPlus Funeral Plan. Then check your policy for your details.

Each benefit has its own terms and conditions about what is covered and when you can claim. You may need to take a bit of time to read through this before completing the form. The next step is to download the forms relevant to your claim or use one of the alternative channels available.
Death, Funeral and Final Expenses Claim

Death is a terrible experience for anyone. With this comes the responsibility of dealing with the funeral. We promise you a quick process when you need to claim to ensure that the family is well taken care of.

There are a number of ways to submit a funeral claim:

Web

Submit your Funeral claim online.



WhatsApp
  • Save 0860 933 333 as a contact on your phone
  • Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
  • Select option 1 on the menu to begin the process of submitting your funeral claim.
  • USSD
    • Dial *120*6672” for free to begin the process of submitting your funeral claim
    • Select option 1 on the menu to submit your funeral claim and follow the prompts


    Email

    Once we have received all the required documentation for a valid claim and approve the claim, we aim to pay:

    • Final expenses death benefits within 48 hours
    • All other death claims within 15 working days
    Death Cover
  • Death benefit claim form
  • Beneficiary claims form

  • Funeral Cover
  • Funeral claim form

  • Final Expense Claims
  • Final expense claims form

  • Terminal illness
  • Terminal illness claim form

  • Certificate of Medical Attendant
  • Death claim form - certificate of medical attendant

  • Declaration by police
  • Death claim form - declaration by police
  • Download the "how to claim” document here.
    Submit Claims to: Branch@oldmutual.com
    Telephone: 0860 60 7000



    Partial or full disinvestments

    In order to claim or disinvest from the following products:

    • 2-in-ONE Plans (Savings, Education)
    • Life Plan
    • Savings 4 Retirement

    Please speak to your adviser or email this Service Centre. Remember to include your: ID number, policy number and contact details.

    In order to partially or fully disinvest from the following products:

    • Old Mutual Tax Free Savings Account
    • Old Mutual Invest Flexible Plan
    • Old Mutual Unit Trusts which includes unit trust investments, Unit Trust-linked Retirement Annuities, Unit Trust-linked Living Annuities
    • MAX Investments
    • XtraMAX
    • MAX Optimal
    • Flexidowment
    • Flexipension

    Please speak to your adviser or email this Service Centre. Remember to include your: ID number, policy number and contact details.

    Claims made easy

    It can be a pain to claim if you don't know what documents you need or where to send them. Below, you'll find all the information you need to submit your claim.