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  • Product name

    • Funeral policies
    • 2-in-ONE Plans (Savings, Education)
    • Life Plan
    • Savings4Retirement
    • Retirement Plan
    • FutureInvest
    • Burial Support Plan

    Contact Details

    Tel: 0860 60 70 00
    Email Service Centre

    Product name

    • Old Mutual Tax Free Savings Account
    • Old Mutual Invest Flexible Plan
    • MAX Investments
    • XtraMAX
    • MAX Investments Optimal Retirement Annuity
    • GREENLIGHT which includes Life Cover, Disability and Severe Illness Cover, Final Expenses
    • Flexidowment
    • Flexipension

    Contact Details

    Tel: 0860 50 60 70
    Email Service Centre

  • Contact Details

    Tel: 0860 445 445 / 0860 222 252

  • Tel: 0860 234 234
    Email Service Centre

  • Tel: 0860 999 199

  • Contact Details

    Tel: 0860 20 30 40
    Email Service Centre

  • Old Mutual recognizes that every customer has a right to complain. Our complaints handling process affords you the opportunity to complain. Your feedback is valued as it allows us to continuously improve our service and processes, and affords us the opportunity to change bad experiences into positive ones.

    If you have a complaint you can email us or you can call us on 0860 50 60 70.

    Complaints process

    • When you contact Old Mutual, the call centre, operational department or branch has the responsibility to solve the complaint.
    • If the complaint cannot be solved within the operational department or branch, it can be escalated to the Client Relationship Manager or Manager at the operational department or branch.
    • Should the complaint still not be satisfactorily resolved, you may refer the matter to the Complaints Management.

    How to complain

    • Supply all policy, account or member numbers that relate to the complaint.
    • Be specific about what the complaint is and provide all the important facts (including events) that may have a bearing on the complaint.
    • Provide copies of all documents that have relevance to the complaint (i.e. letters, quotations, previous correspondence etc).
    • Provide proof of any losses sustained.
    • Specify the solution / remedial action you believe is required to resolve the complaint.

    If you would like to submit your complaint online, please complete this complaints form

    Contact details

    Should you choose to write, fax or email Complaints Management, the contact details are as follows:

    Postal address:
    PO Box 201
    Mutualpark
    7451

    Email us
    Call us on 0860 50 60 70
    Fax number: +27 (0)21 509 0506

    Still not satisfied?

    Old Mutual has its own Office of Internal Arbitration. If you are not satisfied with the outcome of your complaint, you can present your case to the Office of Internal Arbitration. Please present your case with all relevant correspondence as requested above and mark the complaint as:

    Complaint: Office of Internal Arbitration: Policy number (please provide your policy number).

    Contact details

    The contact details for the Old Mutual Office of Internal Arbitration are as follows:

    Postal address:
    PO Box 80
    Mutualpark
    7451

    Internal Arbitrator

    Email Us

    Fax number:
    +27 (0)21 504 7700

    Regulatory Bodies

    If your issue has not been resolved by following the Old Mutual complaints management process, you may contact the relevant regulatory bodies.

  • MYOLDMUTUAL

    MyOldMutual is a free and convenient online service for all our Old Mutual customers. Once you've completed the super quick registration process, you can:

    1. View:

    • Detailed and up-to-date information on your Old Mutual policies and investments
    • Customised portfolio reports
    • Copies of your annual statements, policy contracts and income tax certificates
    • Details of changes submitted online
    • Transaction statements for selected products

    2. Change:

    • Your personal and contact details
    • Your banking and payment details
    • Your beneficiaries including adding, removing and changing share allocation
    • Switch between funds on investment products
    • Submit scanned supporting documentation for the above changes online

    LOGIN | REGISTER

    Not digitally savvy?

    That's ok, we have an interactive voice response (IVR) service that can be accessed telephonically - no registration required. With the IVR option you can access the value of your policy or fund as at today's date as well as termination and death values.

    How it works

    Before you begin you will need a list of contract or policy numbers. After dialing 0860 70 00 00 you will be prompted to make certain selections and key in your contract/policy number as well as your date of birth.

    The voice prompt will provide you with your most updated investment or policy values (including termination value, death value, highest and lowest illustrative value). The cost of the call is charged at local call rates regardless of your location in South Africa but this excludes calls from cell phones.

  • MEDIA ENQUIRIES

    TABBY TSENGIWE
    Chief Communications Officer
    Email Tabby

    SUZANNE VAN SCHOOR
    Media Administrator
    Tel: +27 21 504 4390
    Cell: 083 260 2927
    Email Suzanne

    ALLEYNE SMITH
    Senior Communications Manager
    Tel: 011 217 1810
    Cel: 072 733 0911
    Email Alleyne

    URSULA VAN DER WESTHUIZEN
    Senior Communications Manager
    Tel: +27 21 509 0905
    Cell: 082 805 9076
    Email Ursula

    NKOSINATHI MSIZA
    Senior Communications Manager
    Tel: +27 11 217 1953
    Cell: 071 670 3560
    Email Nkosinathi

    MARKETING AND ADVERTISING

    FAKU QHU
    Tel: 011 217 1953
    Cel: 071 670 3560
    Email Faku

    LUWANDA MXHOSANA
    Tel: 021 509 4976
    Cel: 073 313 2944
    Email Luwanda

    SPONSORSHIPS
    Email our Sponsorships team