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Get in touch with usFind all the service-related contact information you need.

Service enquiries

You can self service using one of our digital contact points such as the Old Mutual App or our secure site.

Log in or open the Old Mutual App and apply for products, make withdrawals, submit claims, upload or download documents (e.g. your tax certificates), update your personal details and beneficiaries, and manage payments.

Register or Login | Download App

Self service on WhatsApp

  • Save 0860 933 333 as a contact on your phone
  • Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
  • Follow the messages on screen and choose your option

You can also contact our call centre on 0860933333: Monday to Fridays 08:00 -17:00, closed on Saturdays & Sundays or email the Service Centre.

Customer complaints and compliments

To log a complaint, please visit our complaints page and select the green complaints button.
Leave a compliment for us here.

Funeral Solutions

Old Mutual has partnered with Two Mountains, our trusted burial service provider, to provide dignified burial services that support families when it matters most. Two Mountains will guide you and your family through the claims process, including the respectful collection and care of the deceased and the coordination of the burial arrangements.

Let our family help yours when they need it most. Call us first on 0800 00 1919.

Speak to us today for support, guidance or more information.
Toll-free number available 24/7: 0800 00 1919
Email: queries@repatriations.oldmutual.co.za

OM Bank

Call us on 0860 OMBANK (662265) or use the in-app chat function.

Money Account

Money Account is now closed.
If you are a Money Account customer and need assistance, visit your nearest Old Mutual branch or call 0860 222 252.

Operating hours
Monday to Friday
07h30 to 18h00

Saturday
08h00 to 14h00

Closed on Sundays and public holidays.

moneyaccountsupport@oldmutual.com

Old Mutual Rewards

Tip-offs Anonymous

If you suspect fraud please report to Old Mutual Tipoffs Anonymous 24/7 toll free number or email.

Media enquiries

Email Media team

Sponsorships
Email our Sponsorships team

Branch Locator

Do you need to visit one of our branches. Use this link to find the one closest to you.