Get in touch with usFind all the service-related contact information you need.

Service enquiries

You can self service using one of our digital contact points such as the Old Mutual App or our secure site.

Log in or open the Old Mutual App and apply for products, make withdrawals, submit claims, upload or download documents (e.g. your tax certificates), update your personal details and beneficiaries, and manage payments.

Register or Login | Download App

Self service on WhatsApp

  • Save 0860 933 333 as a contact on your phone
  • Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
  • Follow the messages on screen and choose your option

You can also contact our call centre on 0860933333: Monday to Fridays 08:00 -17:00, closed on Saturdays & Sundays or email the Service Centre.

Customer complaints and compliments

To log a complaint, please visit our complaints page and select the green complaints button.
Leave a compliment for us here.

OM Bank

Call us on 0860 OMBANK (662265) or use the in-app chat function.

Old Mutual Rewards

Tip-offs Anonymous

If you suspect fraud please report to Old Mutual Tipoffs Anonymous 24/7 toll free number or email.

Media enquiries

Email Media team

Sponsorships
Email our Sponsorships team

Branch Locator

Do you need to visit one of our branches. Use this link to find the one closest to you.