Choose Old Mutual to provide comprehensive administration service for umbrella fund structures
Old Mutual Corporate provides comprehensive administration services for umbrella retirement fund structures, delivering the expertise, systems and service quality that employers, intermediaries and members rely on.
- Onboarding of participating employers, including claims and payroll training
- Contribution collection, allocation and reconciliation
- Section 13A compliance management for contributions and member data
- Scheme changes, requotes and annual rate reviews
- Participating employer terminations and fund liquidations
- Investment switches at employer and member level
- Claims processing and payment (retirement, death, withdrawal, retrenchment)
- Asset transfers between funds and administrators
- Annual benefit statements and quarterly investment statements
- Self-service access via Secure Services portal, MyOldMutual app and WhatsApp
- Dedicated service consultants providing point-of-contact resolution
- Regular operational reporting to intermediaries, employers and members
- Performance monitoring through Service Level Agreements
- Management committee support and attendance where required
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- Expert team – Highly skilled professionals with deep employee benefits knowledge
- Multiple service channels – Call centre, email support and comprehensive self-service options
- Tailored approach – From simple benefit designs to highly customised arrangements
- Proven capability – Old Mutual pioneered umbrella funds in South Africa by introducing the first commercial umbrella fund to the market. Today, we administer Old Mutual SuperFund, the largest commercial umbrella fund in the country, as well as several third‑party umbrella funds.
- Integrated ecosystem – Access to Old Mutual's fully integrated Employee Benefits capability, including financial education (Moneyversity+), estate planning tools and retirement benefits counselling.
