Claim what's yoursFind out if there are any unclaimed benefits due to you.

What is an unclaimed benefit?

According to the Pension Funds Act, an unclaimed benefit is any lump sum or pension benefit that is due to a retirement fund member (or his/her beneficiaries) that has remained unclaimed for a period of time.
Who's it for?

If you were a member of a retirement fund in South Africa - even as far back as 1981 - you may still be entitled to a benefit that hasn’t been paid out because your former fund is unable to contact you. If the fund’s rules provide that you, the member, can claim this amount, the fund can pay these unclaimed benefits into a pension or provident fund, and the member or his or her beneficiaries can claim the unclaimed benefit.

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How to check if you qualify and claim?

  • Quickly check online using basic personal details
  • Alternatively call 0860 455 455 or 0860 33 77 77.
Want to know more? We've got answers

We're sure you do. Let's try answer your questions with the information below.

    Retirement fund benefits cannot be forfeited. Benefits that cannot be paid are regarded as “unclaimed benefits”. Recent changes to legislation have made it possible for these benefits to be transferred from the employer fund to an Unclaimed Benefit Fund, such as the Old Mutual SuperFund Unclaimed Benefits Preservation Pension/Provident Fund.

    Yes! In many cases, members may be under the impression that they have received all of their benefit entitlement. A number of events have, however, resulted in additional income for funds. This income has been allocated to members, and in many cases, this resulted in more unclaimed benefits as these members had left and are still not aware of the additional allocation.

    The following are examples of events which may have resulted in members being entitled to more than what they received when they exited their fund:

    Big life assurance companies such as Old Mutual decided to become public listed companies, and in the process, their policyholders received free shares. Pension and provident funds also invested with these companies in policies on behalf of the members of their funds, and when these shares were given to the retirement funds, the funds allocated the proceeds to members.

    The SA Government enacted legislation that compelled retirement funds to distribute surpluses held in retirement funds. As a result, some members who had already left - as far back as 1981 - became entitled to additional benefits.

    Some members did not receive the full returns earned by the fund. This happened because certain retirement fund service providers had negotiated better interest rates with banks but did not give the funds the full benefit of the higher returns.

    There are many other reasons, however, why people do not claim benefits that they are entitled to from retirement funds. Despite ongoing attempts by fund trustees and administrators to contact these beneficiaries, the problem of unclaimed benefits persists.

    Please complete the Unclaimed Benefits Claim form for any unclaimed benefits within the Old Mutual SuperFund Unclaimed Benefits Preservation Pension/Provident Fund.

    The Trustees of the Old Mutual SuperFund Unclaimed Benefits Preservation Pension/Provident Fund are responsible for the management of the Fund. They are appointed by Old Mutual and have to:

    • Actively trace members - as this is an unclaimed benefit fund, an additional core function is to trace members.
    • Always act in the best interests of the Fund members.
    • Respond to disputes and prevent conflicts of interest.
    • Know and understand the Fund Rules and any laws that affect the Fund.

    Meet the Principal Officer and Trustees

    The benefits transferred to the Old Mutual SuperFund Unclaimed Benefits Preservation Pension/Provident Fund are invested in Old Mutual’s market-leading Absolute Stable Growth Portfolio, which targets returns above inflation over the long-term (in excess of ten years), while significantly reducing the volatility associated with market-linked investments. The Absolute Stable Growth Portfolio provides investors with an 80% guarantee.

    The fund fact sheets are obtained from the respective fund managers and updates are dependent on the fund managers' timeous supply of the fund fact sheets.

    Monthly fund fact sheets are generally available the 2nd week following the applicable month-end.

    The investment performance report is obtained from the respective fund manager and updates are dependent on the fund manager's timeous supply of the investment performance report. The investment performance report is generally available 4 weeks after month-end and will not contain any benchmark figures.

    Unclaimed Benefits Fund Disclaimer - read the disclosures that need to be made in terms of the requirements of the Protection of Personal Information legislation (PPI)

    Unclaimed Benefits Privacy Notice - this explains how we obtain, use and disclose your personal information, as is required by the Protection of Personal Information Act (“POPIA”)

    Old Mutual Unclaimed Benefits Pension Fund PAIA Manual – the manual contains information required to request access to Old Mutual SuperFund Unclaimed Benefits records

    Old Mutual Unclaimed Benefits Provident Fund PAIA Manual – the manual contains information required to request access to Old Mutual SuperFund Unclaimed Benefits records

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