What is DebiCheck?

DebiCheck is the name for a specific process to collect customer payments from their bank accounts. This is more safe and secure than current debit orders. A DebiCheck mandate must be confirmed electronically at the start of your contract. You confirm the details of the debit order with your bank before it gets processed to your bank account.

For DebiCheck debit orders, you will receive a request from your bank to confirm the debit order via your cellphone, your bank's ATM, or internet banking, related to the new policy contract you have signed with us. Your bank can then verify your policy information every time before the debit order is processed to your account. If the information is correct, the debit order will be processed. If not, the debit order is rejected.

You do not need to change or update your existing debit orders. For new DebiCheck debit orders, you will need to check and confirm the new debit order information in the manner requested by your bank. Make sure you recognise and are comfortable with the creditor, the debit order date and the amount to be debited before you accept any mandates.

Your bank's mobile app

Cellphone banking

Internet banking

Phoning your bank's call centre

Your bank's ATM

Visiting your bank's branch

No, your bank will never send you a link or ask that you provide your card PIN, password or personal details. You must always keep these safe. A request like this may be a form of phishing. If you are not sure, please check with your bank.

One of the primary means of contacting you to perform a DebiCheck confirmation is via your cellphone. Remember, DebiCheck puts you in control and allows you to confirm your DebiCheck debit orders directly with your bank. For this to happen, your bank has to know which number to contact you on. Please make sure your bank has your correct cell phone number.

You can contact your bank, dial our customer service centre at 0860 60 70 00 or visit www.debicheck.co.za.