If you are unlucky enough to be involved in an accident you can expect a host of tow trucks to arrive, all clamouring to be the one to tow your vehicle away! Worse still, you could find a police officer advising or insisting that you choose a particular tow operator to clear the accident scene.
Here’s what you should know:
- No towing operator or police officer has the right to force you to make use of a specific towing operator.
- Should a police officer attempt to force you to make use of a particular towing operator, a charge can be laid against the officer at the nearest police station. In this case, make sure you take note of the officer’s details.
- The responsibility for moving any obstruction to traffic rests with the police department, not the towing operator.
What should you do?
As an Old Mutual Insure comprehensive motor vehicle policyholder, you automatically have access to Swift Accident Management Solutions’ 24 hour towing service. If your car is not drivable, you should call them immediately on 0860 24 7 365. (Note: even if your motor vehicle is only insured with us for Third Party, Fire and Theft or Third Party only, our management help-desk will continue to assist you.
However, the towing costs will be for your own account, subject to your Old Mutual Insure policy terms and conditions).
When the towing operator dispatched and authorised by the Swift Accident Management Solutions help-desk arrives, he should be both professional and courteous. Should the service not live up to your expectations, please take the relevant name(s) and motor vehicle registration, and report your complaint to us. We will ensure that appropriate action is taken.