Manage your Old Mutual products securely – anytime, anywhere. Registration takes just a few minutes. Once you’re in, you can track your investments, download statements, update your details, and more – all without calling or visiting a branch.
What you’ll need:
Your South African ID and a valid cellphone number or email
Already registered? Log in now
- Instantly download your tax certificate (IRP5 or summary) in a few clicks or taps
- Chat to a consultant on WhatsApp - no queues, just fast, human help
- Track your investment performance and see how your money is growing
- Get a funeral cover quote and apply in just a few minutes
- Request a call-back from an adviser at a time that suits you
- Earn and use Old Mutual Rewards to:
- Buy airtime or data
- Pay into your Old Mutual product
- Donate to a cause
- Redeem at retail partners
Key features:
- Apply for products or manage your policies
- Upload documents
- Access and download all your tax certificates
- Join our Rewards programme and start earning points
- Track your investments and insurance
How to get the app:
Your Old Mutual world in your pocket
- View your investment balances and product performance
- Keep tabs on how your savings are growing
- Move money between funds quickly and securely
- Get your tax and policy documents when you need them
- Keep your personal details up to date
- Discover new products and invest in minutes
What you can do with WhatsApp:
- Apply for savings products, funeral cover or short-term insurance
- Submit a claim or check your rewards points
- Get policy details, balances and access documents
- Check your retirement fund benefits and track your claim status
- Speak to an agent
How to start:
- Save 0860 933 333 to your phone
- Open WhatsApp and send “Hi”
- Follow the menu prompts
You can view our terms and conditions here.
Fast. Friendly. On your phone.
- Submit a funeral claim
- Make a withdrawal
- Check your Old Mutual Rewards points
- Apply for savings or funeral cover
Call our Interactive Voice Response (IVR) line. No forms. No logins.
Call 0860 60 70 00
- Follow the voice prompts
- Enter your ID or birth date
- Access your latest values or update your info
How IVR works
Have your contract or policy number ready.
When you call 0860 70 00 00, you’ll follow a few simple voice prompts. You’ll be asked to enter your contract or policy number and date of birth.
Once verified, you’ll hear your most up-to-date investment or policy values.
Did you know you can access your tax certificates without having to call our call centre? You can download your tax certificate via our website (register here or log in here) or through the Old Mutual App. You can also send a request via Whatsapp. Simply add 0860 933 333 to your Whatsapp and type "hi". Follow the prompts once you receive a response.
Don't have the Old Mutual app? Download it from your app store.
- Search "Old Mutual" in your app store
- Download and install
- Register or log in
- Select "Forgot Password" on the login page.
- Enter your username and the cellphone number used to create your profile, then select "Continue".
- Enter the OTP sent to your cellphone number.
- Select the "Forgot Username" link on the login page.
- Enter your surname and the cellphone number used to create your profile.
- Select "Continue", and your username will be sent to your registered number.
You'll see a dashboard with various cards linking to your products. Select the one you want and delve deeper into the product details.
You can use USSD - no airtime or data costs will apply for users who dial us with an active sim card on Vodacom, MTN, Telkom and Cell C networks. Simply dial *120*OMSA# or *120*6672#.
You can submit a funeral claim using USSD or the Old Mutual channel on WhatsApp.
Once you have logged in on the Old Mutual website or the Old Mutual App you'll see a dashboard with various cards linking to your products.
Select the one you want, for example, Savings & Investments. You'll see your products listed with their respective values. You can select a product to delve deeper into the detail and take action.
You can make certain changes to your policies and investments online depending on the product you have.
Set a new password: at least 8 characters, one uppercase letter, one special character, and a number.