Our digital solutionsReach us anytime, anywhere using your desktop and mobile device.

We're still here for you

Not feeling confident about your financial future right now? The good news is we're always online and we are here for you, providing you access from the comfort of your home. You can view your profile and other services using one of our digital solutions like Whatsapp, USSD, our Mobile App and our Secure Services via our Website.
How do I get in touch?

You can use our digital solutions. For your convenience and peace of mind, download the Old Mutual App or register and login into www.oldmutual.co.za to view your portfolio. Want to speak to someone? Request a callback on our website. If you're comfortable with speaking to robots, send a message to our Chatbot on the bottom right corner on our website. Not what you looking for? See below for more options.

How do I get in touch?
How to access our digital solutionsTalk to us. We want to hear from you.

  1. Save 0860 933 333 as a contact on your phone
  2. Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
  3. Follow the messages on screen and choose your option

Whatsapp Register
  • Simply dial *120*OMSA# or *120*6672#.
  • Using this service is free for customers.
  • No airtime or data costs will apply for users who dial us with an active sim card on Vodacom, MTN, Telkom and Cell C networks
USSD
  1. Visit the Apple App Store, Google Playstore (device dependant) or Huawei App Gallery
  2. Search “Old Mutual (New)” in the search bar
  3. Click ‘Install’ once you have found Old Mutual (New)
  4. Register for a profile or login if you already have one (See the steps for the Old Mutual secure website registration)
How to register Website
  1. Visit the Apple App Store, Google Playstore or Huawei App Gallery (device dependant)
  2. Search “Old Mutual SA App” in the search bar
  3. Click ‘Install’ once you have found the Old Mutual SA App
  4. Register for a profile or login if you already have one (See the steps for the Old Mutual secure website registration)
Old Mutual SA App
  1. Visit www.oldmutual.co.za.
  2. Click ‘Login’ at the top right corner of the website
  3. If you already have a profile, login and continue to engage with your Old Mutual products and services
  4. If you don’t have a profile, scroll down and click ‘Register for a service’
  5. Fill in your details
  6. Then select “login details"
  7. You will receive an OTP SMS to complete registration
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What our mobile & desktop solutions offer
  • Make a funeral claim.
  • Access other services, such as request to withdraw money from your savings policy.


    WhatsApp offering
    • Make a funeral claim
    • Access other services and apply for funeral cover and more
    USSD
    • Quick and easy single sign-on login with a fingerprint or facial biometric scan
    • See your Old Mutual solutions in one place (including savings and investments, insurance, short-term insurance and banking (no transacting yet)
    • View your Old Mutual Rewards points and tier status
    • Request a call me back for other products and services
    Old Mutual (New) App
    • As a customer you can access your Old Mutual Money Account, product portfolio* and Old Mutual Rewards.
    • Register for Old Mutual Rewards, view information and interact with Old Mutual Rewards
    • Transact on your money account
    • View your portfolio of products/policies*
    • Request a call me back for other products and services

    *We are transitioning to the new Old Mutual app for a better customer experience. Soon the product portfolio view (My Portfolio) will be removed as it will be available to view on the Old Mutual (New) App.

    Old Mutual SA App
    1. Register/create a profile for secure services on the Old Mutual website.
    2. By registering/creating a profile you will have secure access to your portfolio of products, including services
    3. Features that are accessible after logging into Old Mutual Secure Services
      • Policy and product view
      • Rewards: Financial education courses, View and redeem your Old Mutual Rewards points
      • Manage beneficiaries
      • Change and manage personal details
      • View inactive contracts
      • Purchase a range of our products
      • Give feedback and request a call me back
    Website