Our Digital
Solutions
Reach us anytime, anywhere using
your desktop and mobile device.

The time is now to connect with what matters

Did you know we have a number of digital solutions that you can use to request a service or access information? Our digital services - which include Whatsapp, USSD, Mobile Apps and Secure Services website - have been designed to make it convenient for you to view your portfolio, download tax certificates and make certain changes to your online profile.
Tax certificates now available

Did you know you can access your tax certificates without having to call our call centre? You can download your tax certificate by logging in to Secure Services (register here or log in here) or through the Old Mutual App. You can also send a request via Whatsapp. Simply add 0860 933 333 to your Whatsapp and saying "hi". Follow the prompts once you receive a response.

Don't have the Old Mutual app? Download it from your app store.

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How to access our digital solutions

Talk to us. We want to hear from you.


  • Save 0860 933 333 as a contact on your phone
  • Open WhatsApp, go to the Old Mutual contact and send ‘Hi’ as a message
  • Follow the messages on screen and choose your option
  • Whatsapp Register

    • Simply dial *120*OMSA# or *120*6672#.
    • Using this service is free for customers.
    • No airtime or data costs will apply for users who dial us with an active sim card on Vodacom, MTN, Telkom and Cell C networks
    USSD

  • Visit the Apple App Store, Google Playstore (device-dependant) or Huawei App Gallery
  • Search “Old Mutual” in the search bar
  • Click ‘Install’ once you have found Old Mutual
  • Register for a profile or login if you already have one (see the steps for the Old Mutual secure website registration)
  • How to register Website

  • Visit the Apple App Store, Google Playstore or Huawei App Gallery (device dependant)
  • Search “Old Mutual Banking App” in the search bar
  • Click ‘Install’ once you have found the Old Mutual Banking App
  • Register for a profile or login if you already have one (See the steps for the Old Mutual secure website registration)
  • Old Mutual Banking

  • Visit www.oldmutual.co.za.
  • Click ‘Login’ at the top right corner of the website
  • If you already have a profile, login and continue to engage with your Old Mutual products and services
  • If you don’t have a profile, scroll down and click ‘Register for a service’
  • Fill in your details
  • Then select “login details"
  • You will receive an OTP SMS to complete registration
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    What our mobile & desktop solutions offer



  • Submit a funeral claim
  • Make a withdrawal
  • View your Old Mutual products and policies 
  • Check your retirement fund benefits and track your claim status, view your benefit statement and access member educational content
  • retrieve your policy documents and tax certificates
  • View Old Mutual Rewards
  • Apply for Old Mutual products like savings, investments, funeral, personal, education plan, health insurance and short-term insurance
  • WhatsApp offering

  • Submit a funeral claim 
  • Make a withdrawal
  • View Old Mutual Rewards
  • Apply for Old Mutual products like savings, investments, funeral, personal cover, loans and short-term insurance
  • USSD

  • Check your products and policies 
  • Download policy documents and tax certificates 
  • View your savings and investments, including your insurance and Old Mutual retirement fund information 
  • View your Old Mutual Rewards points and tier benefits 
  • View and spend your Old Mutual Rewards points
  • Change debit order banking details and debit order date
  • Update cellphone number
  • View your Old Mutual Insure policy information including Allsure, Prosure and Motorsure
  • Have an Old Mutual consultant contact you
  • Old Mutual App

    • As a customer, you can access your Old Mutual Money Account and Old Mutual Rewards. 
    • Register for Old Mutual Rewards, view information and interact with Old Mutual Rewards 
    • Transact on your money account 
    • Request a call me back for other products and services
    Old Mutual Banking

    Register or login to your profile on secure services so that you can self-service. The following features are accessible after logging into Old Mutual Secure Services:

    • View and download policy documents, annual statements and tax certificates
    • Rewards: Financial education courses, view and redeem your Old Mutual Rewards points
    • Manage beneficiaries
    • Change and manage personal, banking and payment details
    • View inactive contracts
    • Purchase a range of our products
    • Switch between funds on investment products
    • Give feedback and request a call me back
    • View your Old Mutual Insure products including Allsure, Motorsure, Prosure and more.
    Website
    Interactive Voice Response

    Not digitally savvy? That's ok, we have an interactive voice response (IVR) service that can be accessed telephonically - no registration required. With the IVR option you can access the value of your policy or fund as at today's date. 

    How it works 

    Before you begin you will need a list of contract or policy numbers. After dialing 0860 70 00 00 you will be prompted to make certain selections and key in your contract/policy number as well as your date of birth. The voice prompt will provide you with your most updated investment or policy values

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    Got Rewards points to spend? Do it easily with the Old Mutual App

    Spending your Old Mutual Rewards points is so much easier with the Old Mutual App. You can now conveniently spend your Old Mutual Rewards points from your mobile phone and:

    • Make a purchase in-store at an Old Mutual Rewards partner
    • Buy vouchers to redeem at an Old Mutual Rewards partner
    • Purchase airtime and data bundles
    • Invest your points towards qualifying Old Mutual products, including the Old Mutual Money Account.
    • Donate to a charity

    Spend your points by logging into the Old Mutual App at here.

    Use your cellphone to download the Old Mutual App and spend your Rewards points and more.