What is Emergency Assist?
- Get 24/7 emergency services on the road or at home including medical emergencies
- Handle your windscreen repair process via the app
- Start and finish your claims notification via the app
- Use our Home Inventory Calculator to help you calculate the amount of cover you need for you contents
- Find a broker in your area to assist you with advice
For access to 24/7 emergency services, claims notification and more. Simply scan the QR code with the camera on your cellphone and bookmark our Old Mutual Insure Assist app.
Old Mutual Insure's Emergency Assist app?
Want to talk to someone, call 0860 24 7 365.
We're glad you asked. This service now includes assistance at the policyholders home, place of work or any other location not traditionally defined as roadside. The benefit includes the cost of the call out fee and first hour of labour up to a maximum of R500 and is limited to three incidents per insured vehicle per annum. However the number of incidents for emergency roadside assist at the side of the road still remains unlimited.
We sure do. We offer efficient towing assistance when a vehicle that is comprehensively insured by Old Mutual Insure is involved in a motor accident. In the event of an accident, the help-desk will immediately dispatch an approved towing operator and the vehicle will be towed to the nearest Old Mutual Insure approved towing centre or approved auto body repairer. To be fully compensated under this service, the policyholder must call the help desk as a first port of call for towing authorisation – otherwise only a limited benefit will apply.
Great question. This service now includes both the call out fee and the first hour of labour for all emergency and non-emergency incidents. Non-emergency call outs are limited to three incidents.
Now this is important. In the event of a life threatening medical emergency – this service includes ambulance transportation to the nearest appropriate hospital and to ensure no delay in treatment, the benefit also includes a guarantee of up to R5 000 – towards the admission fee, if required. This is not a cash benefit – and does not apply to any in-hospital expenses.