Count on usWhen things go wrong, we've got your back with our
Old Mutual Insure Swiftcare - here to help you 24/7/365.

What is Swiftcare Emergency Assistance?

Flat tyre? Car accident? Medical emergency? Burst geyser? Who you gonna call? Ghostbusters can't help you, but we can. Swiftcare gives our non-life insurance customers access to emergency service, track claims progress and more - day or night. 
What's in it for you?
  • Get 24/7 emergency services on the road or at home including medical emergency response services
  • Start and finish your claims notification via the app
  • You can add items to your cover or review your policy anytime
  • Request important documents such as policy schedule, cross border letter or confirmation of insurance cover
Man looking frustratedContact us on WhatsApp

For access to 24/7 emergency services. Simply scan the QR code with the camera on your cell phone to access our WhatsApp line.

Alternatively, save the number +27 65 924 2081 and type “ Hi”, “Hello” or “Help” to start the conversation.

Emergency Services WhatsApp QR codeThe Old Mutual App is available for download from the various app stores.

Search for the name Old Mutual from your mobile device’s app store, click on your app store link and install the Old Mutual app.




Why use our Emergency Assist servicesCan you afford not to?
Want to know more

    We're glad you asked. This service now includes assistance at the policyholders home, place of work or any other location not traditionally defined as roadside. The benefit includes the cost of the call out fee and first hour of labour up to a maximum of R500 and is limited to three incidents per insured vehicle per annum. However the number of incidents for emergency roadside assist at the side of the road still remains unlimited.

    We sure do. We offer efficient towing assistance when a vehicle that is comprehensively insured by Old Mutual Insure is involved in a motor accident. In the event of an accident, the help-desk will immediately dispatch an approved towing operator and the vehicle will be towed to the nearest Old Mutual Insure approved towing centre or approved auto body repairer. To be fully compensated under this service, the policyholder must call the help desk as a first port of call for towing authorisation – otherwise only a limited benefit will apply.

    Great question. This service now includes both the call out fee and the first hour of labour for all emergency and non-emergency incidents. Non-emergency call outs are limited to three incidents.

    Now this is important. In the event of a life threatening medical emergency – this service includes ambulance transportation to the nearest appropriate hospital.

For 24/7 Emergency assistance on the road or at home, Call: 0800 24 7 365